Modern filtration systems | Donaldson® BOFA™ | Authorised representative

22 299 25 95
biuro@systemybofa.pl
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Terms of service

Terms and conditions of the BOFA Systems online shop effective 1.06.2025

§1

GENERAL PROVISIONS

  1. These regulations specify the principles of operation of the Store, general terms and conditions of concluding and terminating Sales Agreements conducted via the online shop www.systemybofa.pl and the procedure for making complaints, as well as types and scope of services provided electronically by the Store www.systemybofa.pl, the principles of providing these services, and terms and conditions of concluding and terminating agreements on the provision of services electronically.
  2. Each Customer, as soon as he or she has taken steps to use the Store's Electronic Services www.systemybofa.pl is obliged to comply with the provisions of these Rules.
  3. In matters not covered by these Regulations, the provisions shall apply:
    1. the Act on Provision of Electronic Services of 18 July 2002,
    2. Consumer Rights Act of 30 May 2014,
    3. Law on out-of-court resolution of consumer disputes of 23 September 2016,
    4. the Civil Code Act of 23 April 1964.
    5. and other relevant provisions of Polish law.

 

§2

DEFINITIONS CONTAINED IN THE RULES OF PROCEDURE

  1. Shop - Provider's online shop operating at www.systemybofa.pl.
  2. Seller, Service Provider - Trade Tech Spółka Z Ograniczoną Odpowiedzialnością entered in the Register of Entrepreneurs by the District Court for the Capital City of Warsaw in Warsaw, XII Economic Division of the National Court Register under KRS number: 0000814937, Registration address: ul. Nowowiejska 1/3 lok. 9, 00-643 Warsaw, Address for delivery: Trade Tech Sp. z o. o., ul. Kineskopowa 1, Hall F, 05-500 Piaseczno, NIP: 7010956229, REGON: 384908450, electronic mail address (e-mail): biuro@systemybofa.pl, telephone no: 22 299 25 95.
  3. Electronic Service - services provided by the Seller to Customers by electronic means within the meaning of the Act of 18 July 2002 on provision of electronic services (Dz.U. no. 144, item 1204 as amended);
  4. Working Days - are days from Monday to Friday excluding public holidays;
  5. Shop Hours - these are the hours from 9 a.m. to 5 p.m. when the shop processes orders, responds to customer enquiries
  6. Chat - a form available on the website www.systemybofa.pl allowing to send a message to the Service Provider during Shop Hours.
  7. Order Form - form available on the website www.systemybofa.pl to place an Order.
  8. Contact Form - a form available on the website www.systemybofa.pl to send a message to the Service Provider.
  9. Feedback system - a form where the Customer can leave feedback on the Product ordered or the Service provided.
  10. Customer - a natural person with full legal capacity, a natural person running a business, a legal person or an organisational unit that is not a legal person but to which specific provisions grant legal capacity, who places an Order at the Online Store or uses other Services available at the Online Store;
  11. Civil Code - Act of 23 April 1964 (Journal of Laws No 16, item 93 as amended);
  12. Consumer - Customer who is a consumer within the meaning of Article 22[1] of the Civil Code;
  13. Entrepreneur - Customer who is an entrepreneur within the meaning of Article 43[1] of the Civil Code;
  14. Regulations - this document;
  15. Product - a movable item available in the Shop or Goods with Digital Elements, being the subject of a Sales Contract between the Customer and the Seller.
  16. Goods with Digital Elements - goods containing or combined with Digital Content or Digital Service in such a way that the absence of the Digital Content or Digital Service would prevent it from functioning properly.
  17. Digital Content - data produced and supplied by the Seller in digital form.
  18. Digital Service - a service that allows the Customer to produce, process, store or access digital data, to share digital data that has been transmitted or produced by the consumer or other users of that service, and to otherwise interact using digital data.
  19. Sales Contract - Contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
  20. Consumer Rights Act - Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827);
  21. Act on Provision of Electronic Services - Act of 18 July 2002 on provision of services by electronic means (Journal of Laws No. 144, item 1204 as amended);
  22. Order - a declaration of intent by the Customer, aiming directly at the conclusion of the Sales Agreement, specifying in particular the type and number of Goods.
  23. Price - the value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product.
  24. PRO Guarantee - an additional service to increase the warranty period to 24 months or 36 months.
  25. Digital environment - the computer hardware, software and network connections used by the Customer to access or use the Digital Content or the Digital Service.
  26. Compatibility - the interaction of Digital Content, Digital Service or goods or merchandise with computer hardware or software that is normally used for the use of Digital Content or Digital Service of the same kind, without being transformed.
  27. Functionality - the ability of the Digital Content, Digital Service or goods to perform their functions, taking into account their intended use.
  28. Integration - the combination of the Digital Content or Digital Service with elements of the Customer's Digital Environment and its integration into those elements to ensure compliance with the Agreement.
  29. Interoperability - the ability of the Digital Content, Digital Service or goods to interact with computer hardware or software other than that normally used to use the Digital Content or Digital Service of the same type.

§3

RULES FOR THE USE OF THE WEBSHOP

  1. The use of the Online Shop is possible provided that the minimum technical requirements are met:
    1. a computer or mobile device with Internet access,
    2. Microsoft Edge web browser version 121.0 or later, Firefox version 122.0 or later, Chrome version 92 or later, Opera One version 107.0 or later, Safari version 5.1 or later,
    3. access to e-mail,
    4. cookies, page data and Javascript are enabled in your browser.
  2. The use of the Online Shop means any action by the Customer which leads to him/her becoming acquainted with the contents of the Shop.
  3. The customer is obliged in particular to:
    1. use the Internet Shop in a manner not onerous for other Customers and the Seller,
    2. not to undertake activities such as: generating artificial messages, sending and posting unsolicited commercial information (SPAM) within the Chat, Order Form, Contact Form
    3. use the Internet Shop in a manner compliant with the laws in force in the Republic of Poland, the provisions of the Rules of Procedure, as well as with the general principles of Internet use,
    4. use any content posted within the scope of the Online Shop only for your own personal use,
    5. use the Online Shop in a manner that does not interfere with its functioning, in particular through the use of specific software or devices,
    6. not to provide or transmit content which is prohibited by law, e.g. content which promotes violence, is defamatory or infringes the personal rights and other rights of third parties.

§4

INFORMATION ON PRODUCTS AND THEIR ORDERING

  1. Shop www.systemybofa.pl sells Products via the Internet.
  2. The products offered in the Shop are new, have been legally introduced into the Polish market and are in accordance with the contract.
  3. The Digital Content or Digital Services contained in the Goods with Digital Elements shall be Functional, Compatible and Interoperable with hardware meeting the technical requirements indicated in their description.
  4. The information on the Shop's website does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to purchase a specific Product on the terms and conditions specified in its description.
  5. The Product price shown on the Shop website is given in Polish zloty (PLN) and is the net price. The price in the order summary is the gross price.
  6. The price of a Product displayed on the website of the Store at the time the Customer places an Order is binding. This price will not be changed, irrespective of any changes to the Prices in the Shop that may occur for individual Products after the Customer has placed the Order.
  7. The Seller shall clearly inform the Customers of the Unit Prices as well as Product promotions and price reductions. In addition to information on a Product reduction, the Seller shall display the lowest Price of that Product that was in effect during the 30 days prior to the introduction of the reduction, and if the Product has been offered for sale for a period of less than 30 days - the Seller shall display the lowest Price of the Product that was in effect during the period from the date of commencement of offering that Product for sale until the date of introduction of the reduction.
  8. Orders can be placed through the Shop www.systemybofa.pl using the Order Form which is available 24 hours a day, 365 days a year.
  9. To make an Order, the Customer is not required to register an Account with the Store.
  10. A prerequisite for placing an Order in the Store by the Customer is that he/she has read the Terms and Conditions and accepts their provisions at the time of placing the Order.
  11. The technical requirements necessary for the use of the Digital Content or the Digital Service contained in the Goods with Digital Elements, as well as information on technical measures for their protection, are provided by the Seller in the description of the Product on the Shop website.

§5

CONCLUSION OF THE SALES CONTRACT

 

  1. In order to conclude a Sales Agreement, it is necessary for the Customer to place an Order in advance using the methods made available by the Seller in accordance with § 4 item 8 and 10 of the Terms and Conditions.
  2. Once the Order has been placed, the Seller shall immediately acknowledge its receipt.
  3. Confirmation of receipt of the Order, as referred to in point 2 of this paragraph, binds the Customer to his Order. Confirmation of receipt of the Order is made by sending an e-mail message.
  4. Confirmation of receipt of the Order includes:
    1. confirmation of all essential elements of the Order,
    2. withdrawal form
    3. these Terms and Conditions, including instructions on the right of withdrawal.
  5. As soon as the Customer receives the e-mail message referred to in point 4 of this paragraph, a Sales Contract is concluded between the Customer and the Seller.
  6. Each Sales Contract will be confirmed by a proof of purchase (invoice), which will be sent by e-mail to the Customer's e-mail address specified in the Order Form.
  7. The Customer, who is an Entrepreneur, agrees to the sending of invoices and correction invoices electronically, to the e-mail address provided in the Order Form.
  8. If a corrective invoice is required, the time for reimbursement (14 days) shall be calculated from the time of the Customer's confirmation of acceptance of the corrective invoice. Confirmation shall be made by the Customer by e-mail.

§6

METHODS OF PAYMENT

  1. The seller provides the following forms of payment:
    1. payment by traditional bank transfer
    2. payment through an electronic payment system (PayU)
    3. payment on delivery at the supplier's premises, i.e. cash on delivery.
  2. In the case of payment by traditional bank transfer, payment should be made to the bank account:
    1. PLN: ING Bank Śląski S. A.: 64 1050 1012 1000 0090 8076 4062
    2. EUR: ING Bank Śląski S. A., IBAN: 42 1050 1012 1000 0090 8076 4070, SWIFT: INGBPLPW

Trade Tech Sp. z o.o., Nowowiejska 1/3 lok. 9, 00-643 Warsaw, NIP: 7010956229.
Please write "Order No... " in the title of the transfer.

  1. In the case of payment via an electronic payment system, the Customer shall pay before the Order is processed. The electronic payment system makes it possible to pay by credit card or fast transfer from selected Polish and foreign banks.
  2. In the case of payment on delivery, the shipment is sent after verification of the correctness of the address details. The Customer is obliged to pay for the Order and collect the Product from the supplier.
  3. The Customer is obliged to pay the price of the Sales Agreement within 14 calendar days of its conclusion, unless the Sales Agreement provides otherwise.
  4. If you choose to make the payments described in 1. a. and 1. b. of this paragraph, the Product will not be dispatched until it has been paid for.

§7

COSTS, TIMING AND MEANS OF DELIVERY OF THE PRODUCT

  1. The delivery costs of the Product to be paid by the Customer are determined during the Ordering process and depend on the choice of payment method and the delivery method of the purchased Product.
  2. The delivery time for the Product consists of the time taken to complete the Product and the time taken for the delivery of the Product by the carrier.
  3. The time taken to complete an Order is between 1 and 3 working days after:
    • the posting of funds paid under the Sales Agreement on the Seller's account
    • or positive authorisation of the transaction by an electronic payment system
    • or acceptance of the Order for execution by the Seller in the case of a choice of payment on delivery.
  4. Delivery of the movable goods by the carrier shall be made within the timeframe declared by the carrier, i.e. between 1 and 6 working days from dispatch of the consignment (delivery shall only take place on working days excluding Saturdays, Sundays and public holidays).
  5. Products purchased from the Shop are dispatched via courier service.
  6. Products purchased from the Shop can also be collected by the Customer in person after prior e-mail or telephone contact.

§8

PRODUCT COMPLAINT

  1. Warranty claim.
    1. All Products offered in the Shop carry a manufacturer's guarantee valid in the territory of the Republic of Poland,
    2. The warranty period for the Products is 12 months and is calculated from the date of sale of the Product, which appears on the purchase document,
    3. When the PRO Guarantee Package is purchased, the period is 24 months or 36 months.
    4. The document entitling to warranty protection is the warranty card or proof of purchase,
    5. Details of the guarantor, details of the goods covered by the guarantee, details of the duration and conditions of the guarantee, as well as the Customer's rights under the guarantee - are contained in the guarantee card enclosed with the Product or made available on the Shop's website,
    6. The guarantee shall not exclude the rights of the Consumer and the entity referred to in § 11 of the Terms and Conditions for non-compliance of the Product with the Sales Agreement as defined in the Act on Consumer Rights, which the Consumer and the entity referred to in § 11 are entitled to by law.
  2. Claim for non-conformity of the Product with the contract.
    1. The basis and scope of the Seller's liability towards the Customer who is a Consumer or an entity referred to in § 10 of the Terms and Conditions for non-compliance of the Product with the contract are set out in the Consumer Rights Act of 30 May 2014,
    2. The Seller's liability under warranty towards Entrepreneurs referred to in § 10 of the Terms and Conditions is excluded pursuant to Art. 558 § 1 of the Civil Code,
    3. The Seller shall be liable to the Customer who is a Consumer or an entity referred to in § 11 of the Terms and Conditions for non-compliance of the Product with the agreement existing at the moment of delivery of the Product and disclosed within 2 years from that moment, unless the Product expiry date specified by the Seller or persons acting on behalf of the Seller is longer,
    4. With regard to Goods with Digital Elements, the Seller shall be liable for the non-conformity with the contract of the Digital Content or the Digital Service delivered continuously, which has occurred or become apparent at the time when they were contractually supposed to be delivered. This time shall not be less than two years from the delivery of the Goods with Digital Elements. A failure of the Digital Content or Digital Service to conform with the contract shall be presumed to have occurred within that time if it has become apparent within that time,
    5. Notification of the Product's non-conformity with the contract and the corresponding request can be made by e-mail to: biuro@systemybofa.pl or in writing to: ul. Nowowiejska 1/3 lok. 9, 00-643 Warsaw.
    6. In a written or electronic complaint, as much information and circumstances concerning the subject of the complaint as possible should be provided, in particular the type and date of occurrence of the irregularity and contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Seller,
    7. In order to assess whether the Product is not in conformity with the contract, the Consumer or the entity referred to in § 11 of the Terms and Conditions are obliged to make the Product available to the Seller and the Seller is obliged to collect it at his own expense,
    8. The Seller shall respond to the Customer's request immediately, no later than within 14 days of receipt,
    9. In the case of a complaint from a Customer who is a Consumer or an entity referred to in § 11 of the Terms and Conditions - failure to consider the complaint within 14 days of its submission is tantamount to accepting it,
    10. The Customer, who is a Consumer or an entity referred to in § 11, may first demand that the Product be replaced or repaired by the Seller. A price reduction and withdrawal from the contract may be requested by the Customer only in the cases indicated in the Consumer Rights Act of 30 May 2014. (inter alia, when the non-conformity of the goods with the contract is material, when the Seller has refused to bring the goods into conformity with the contract or when the non-conformity of the goods with the contract still exists, despite the fact that the Seller has already tried to bring the goods into conformity with the contract),
    11. In connection with a justified complaint from a Customer who is a Consumer or an entity referred to in § 11 of the Terms and Conditions, the Seller accordingly:
      • covers the costs of repair or replacement and of redelivery of the Product to the Customer,
      • shall reduce the Price of the Product (the reduced Price must be in the proportion of the Price of the goods in conformity with the contract to the goods not in conformity with the contract) and shall reimburse to the Consumer or the entity referred to in § 11 the value of the reduced Price at the latest within 14 days of receipt of the declaration on price reduction from the Consumer or the entity referred to in § 11,
      • in the event of withdrawal from the contract by the Consumer or the entity referred to in § 11 - the Seller shall return to him the Price of the Product no later than 14 days from the date of receipt of the returned goods or proof of their return. In the event of withdrawal from the contract, the Consumer or the entity referred to in § 11 shall immediately return the goods to the Seller at the Seller's expense,
    12. The response to the complaint shall be provided on paper or on another durable medium, e.g. by e-mail or SMS.

§9

RIGHT OF WITHDRAWAL

 

  1. Subject to point 13 of this paragraph, a Customer who is a Consumer who has concluded a distance contract may withdraw from it without stating reasons by making an appropriate statement within 14 days. A trader who is not covered by the protection of the Consumer Rights Act referred to in § 11 of the Terms and Conditions cannot withdraw from a contract without providing a reason.
  2. The Customer may formulate the declaration on his/her own or use a model declaration made available by the Seller on the Shop's website.
  3. The 14-day period shall be calculated from the day on which the Goods are delivered or, in the case of a Service Contract, from the day on which the Contract is concluded.
  4. Upon receipt of the Consumer's notice of withdrawal, the Seller shall send an acknowledgement of receipt of the notice of withdrawal to the Consumer's e-mail address.
  5. In the event of withdrawal from the agreement, the Sales Agreement shall be considered unconcluded, and the Consumer or the entity referred to in § 11 of the Terms and Conditions shall be obliged to return the Product to the Seller or hand it over to a person authorised by the Seller to collect it immediately, but no later than 14 days from the date on which they have withdrawn from the agreement, unless the Seller offered to collect the Product themselves. It is sufficient to send back the Product before the deadline.
  6. In the event of withdrawal from the Sales Contract, the Product must be returned to the address: ul. Nowowiejska 1/3 lok. 9 , 00-643 Warsaw.
  7. The Consumer or the entity referred to in § 11 of the Terms and Conditions shall be liable for any diminished value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product, unless the Seller has not informed the Consumer or the entity referred to in § 11 of the manner and deadline for exercising the right of withdrawal, and has not provided the Consumer or the entity with a model withdrawal form. In order to ascertain the nature, characteristics and functioning of the Products, the Consumer or entity referred to in § 11 of the Terms and Conditions should only handle and inspect the Products in the same manner as they would do in a stationary shop.
  8. Subject to the provisions of points 9 and 11 of this paragraph, the Seller shall refund the value of the Product together with the costs of its delivery using the same method of payment used by the Consumer, unless the Consumer or the entity referred to in Article 11 of these Terms and Conditions expressly agreed to a different method of refund which does not entail any costs for them. Subject to point 10 of this paragraph, the return shall take place immediately, and at the latest within 14 days of receipt by the Seller of the Seller's statement of withdrawal from the Sales Agreement.
  9. If the Consumer or the entity referred to in § 11 of the Terms and Conditions have chosen a method of delivery of the Product other than the cheapest ordinary method of delivery offered by the Shop, the Seller shall not be obliged to reimburse them for the additional costs they have incurred.
  10. If the Seller has not offered to collect the Product itself from the Consumer or the entity referred to in § 11 of the Terms and Conditions, the Seller may withhold reimbursement of the payment received from the Consumer until it has received the goods back or the Consumer or the entity referred to in § 11 of the Terms and Conditions has provided proof of its return, whichever event occurs first.
  11. The Consumer or the entity referred to in § 11 of the Terms and Conditions withdrawing from the Sales Contract, pursuant to point 1 of this paragraph, shall only bear the costs of sending the Product back to the Seller.
  12. The fourteen-day period within which the Consumer or the entity referred to in § 10 of the Terms and Conditions may withdraw from the contract shall count:
    1. for an agreement in the performance of which the Seller delivers the Product being obliged to transfer its ownership - from the date on which the Consumer or the entity referred to in § 10 of the Terms and Conditions (or a third person indicated by them other than the carrier) took possession of the Product,
    2. for a contract which involves multiple Products which are delivered separately, in lots or in parts, from taking possession of the last Product, lot or part thereof,
    3. for a contract consisting of the regular delivery of a Product over a fixed period of time, from taking possession of the first Product,
    4. for other contracts, from the date of conclusion of the contract.
  13. The right of withdrawal from a distance contract is not granted to the Consumer or the entity referred to in § 10 of the Terms and Conditions in the case of a Sales Contract:
    1. where the object of the supply is a non-refabricated good made to the consumer's specifications or to meet the consumer's personalised needs,
    2. where the object of the service is goods supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery,
    3. in which the object of the performance is goods which are, by their nature, inseparable from other goods after delivery,
    4. for the provision of services for which the consumer is liable to pay the price, where the trader has supplied the service in full with the express and prior agreement of the consumer, who has been informed before the performance of the service by the trader that he will lose his right of withdrawal after the trader has provided the service and has acknowledged it,
    5. where the object of the performance is goods which are perishable or have a short shelf life.
  14. Both the Seller and the Customer shall have the right to withdraw from the Sales Contract if the other party to the contract fails to perform its obligation within a strictly defined period of time.

§10

BUSINESS PROVISIONS (B2B)

  1. This paragraph contains provisions which only apply to traders who are not covered by the protection of the Consumer Rights Act referred to in § 11 of the Terms and Conditions.
  2. A customer who is not a Consumer does not have the right to withdraw from the contract without stating a reason.
  3. The Seller has the right to withdraw from a Sales Agreement concluded with a Customer who is not a Consumer within 14 working days from the date of its conclusion. The withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Customer who is not a Consumer against the Seller.
  4. The Seller has the right to restrict the payment methods available to non-consumers, including requiring prepayment of part or all of the sales price regardless of the payment method chosen by the Customer and the conclusion of the Sales Agreement.
  5. The benefits and burdens associated with the Product and the risk of accidental loss of or damage to the Product are transferred to the Customer who is not a Consumer from the moment the Product is released by the Seller to the carrier. In such a case, the Seller shall not be liable for any loss, loss or damage to the Product occurring from the moment the Product is accepted for transport until it is handed over to the Customer, as well as for any delay in transporting the consignment.
  6. If the Product is sent to the Customer via a carrier, the Customer who is not a Consumer is obliged to examine the consignment in the time and manner usual for consignments of this type. If the Customer discovers that the Product was damaged during transport, the Customer is obliged to perform all actions necessary to establish the carrier's liability.
  7. The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service Recipient who is not a Consumer a termination notice.

§11

PROVISIONS CONCERNING TRADERS ON THE RIGHTS OF CONSUMERS

  1. A sole trader (this paragraph does not apply to commercial companies) is covered by the protection of the Consumer Rights Act provided that the contract he concludes with the Seller is directly related to his business activity, but the content of this contract shows that it is not of a professional nature for him, arising in particular from the subject of his business activity.
  2. The business person referred to in subsection 1 of this section is covered only to the extent of:
    1. prohibited contractual provisions,
    2. liability for non-conformity of the Product with the contract,
    3. right of withdrawal from a distance contract,
    4. rules relating to the contract for the provision of Digital Content or Digital Service.
  3. A trader referred to in subsection 1 of this section shall lose his rights under consumer protection if the Sales Agreement he has concluded with the Seller has a professional character, which is verified on the basis of the trader's entry in the Central Register of Business Activity and Information of the Republic of Poland, in particular the Polish Classification of Business Activity codes indicated there.
  4. Entrepreneurs referred to in point 1 of this paragraph are not covered by the institutional protection provided for Consumers by the district consumer ombudsmen as well as the President of UOKiK.

 

§12

TYPE AND SCOPE OF ELECTRONIC SERVICES

  1. The Service Provider via the Online Shop enables the use of Electronic Services such as:
    1. placing Orders using the Order Form,
    2. concluding Product Sales Agreements,
    3. sending messages via the Contact Form,
    4. sending messages via Chat,
    5. Opinion System.
  2. The provision of Electronic Services to Service Recipients in the Store shall take place under the terms and conditions set out in the Terms and Conditions.
  3. The Service Provider has the right to place advertising content on the Shop's website. Such content is an integral part of the Shop and the materials presented therein.

§13

TERMS AND CONDITIONS FOR THE PROVISION AND CONCLUSION OF CONTRACTS FOR ELECTRONIC SERVICES

  1. Provision of the Electronic Services specified in § 12.1 of the Terms and Conditions by the Service Provider is free of charge.
  2. The period for which the contract is concluded:
    1. The contract for the provision of Electronic Services consisting of enabling the Order to be placed in the Shop is concluded for a definite period of time and terminates at the moment the Order is placed or the Customer ceases to place it,
    2. The contract for the provision of an Electronic Service consisting of the use of the Rating System shall be concluded for a definite period of time and shall terminate upon the posting of an opinion or cessation of the use of this Service by the Customer,
    3. The contract for the provision of Electronic Services consisting of the use of the Contact Form is concluded for a definite period of time and is terminated as soon as the message is sent or the Service Recipient ceases to use the Service,
    4. The contract for the provision of Electronic Services consisting of enabling the sending of messages to the Service Provider via Chat is concluded for a definite period of time and is terminated as soon as the message is sent or the Service Recipient stops sending it.
  3. Technical requirements necessary to work with the ICT system used by the Service Provider:
    1. a computer (or mobile device) with Internet access,
    2. access to e-mail,
    3. web browser,
    4. enable Cookies and Javascript in your web browser.
  4. The Customer is obliged to use the Shop in a manner consistent with the law and good manners, with due regard for the personal rights and intellectual property rights of third parties.
  5. The customer is obliged to enter factually correct data.
  6. The recipient is prohibited from providing unlawful content.

§14

COMPLAINTS RELATING TO THE PROVISION OF ELECTRONIC SERVICES

  1. Complaints relating to the provision of Electronic Services via the Shop may be made by the Customer via e-mail to the following address: biuro@systemybofa.pl
  2. In the aforementioned e-mail message, please provide as much information and circumstances as possible concerning the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will greatly facilitate and expedite the handling of the complaint by the Service Provider.
  3. The Service Provider shall deal with the complaint immediately, no later than within 30 days of the complaint.
  4. The Service Provider's response to the complaint shall be sent to the Client's e-mail address specified in the complaint or by any other means specified by the Client.

 

§15

CONDITIONS FOR THE TERMINATION OF E-SERVICE CONTRACTS

  1. Termination of the Electronic Service Agreement:
    1. an agreement for the provision of an Electronic Service of a continuous and unlimited nature may be terminated
    2. The customer may terminate the contract with immediate effect and without stating reasons by sending an appropriate statement by e-mail to the following address: biuro@systemybofa.pl.
    3. The Service Provider may terminate the contract for the provision of Electronic Services of a continuous and indefinite nature in the event that the Customer violates the Terms and Conditions, in particular when he/she provides content of an unlawful nature, after an ineffective prior request to cease the violations with the setting of an appropriate period of time. In this case, the Agreement shall expire 7 days after the date of submission of the declaration of intent to terminate the Agreement (notice period),
    4. termination leads to the termination of the legal relationship with effect for the future.
  2. The Service Provider and the Customer may terminate the contract for the provision of Electronic Services at any time by mutual agreement.

 

§16

INTELLECTUAL PROPERTY

 

  1. All content of the website at www.systemybofa.pl is protected by copyright and (with the exception of elements posted by Service Recipients, used under licence, transfer of copyright or permitted use) is the property of Trade Tech Sp. z o.o., registered in the Register of Entrepreneurs by the District Court for the City of Warsaw in Warsaw, XII Economic Division of the National Court Register under the KRS number: 0000814937, Address of the registered office: ul. Nowowiejska 1/3 lok. 9, 00-643 Warsaw, Address of delivery: Trade Tech Sp. z o. o., ul. Kineskopowa 1, Hall F, 05-500 Piaseczno, NIP: 7010956229, REGON: 384908450. Any use by anyone, without the express written consent of the Service Provider, of any of the elements comprising the content and the content of the www.toplaser.pl website constitutes an infringement of the copyright vested in the Service Provider and will result in civil and criminal liability.
  2. All trade names, Product names, company names and their logos used on the Shop website at www.systemybofa.pl belong to their respective owners and are used for identification purposes only. They may be registered trademarks. All materials, descriptions and images presented on the Shop's website at www.systemybofa.pl are used for information purposes.

§17

FINAL PROVISIONS

 

  1. Contracts concluded through the Shop are concluded in accordance with Polish law.
  2. If any part of these Terms and Conditions is inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision.
  3. Any disputes arising from Sales Agreements between the Store and Customers will be resolved in the first instance by negotiation, with the intention of settling the dispute amicably, taking into account the Act on out-of-court settlement of consumer disputes. However, if this would not be possible, or would be unsatisfactory to either party, disputes will be resolved by the competent common court, in accordance with point 4 of this paragraph.
  4. Judicial settlement of disputes:
    1. Any disputes arising between the Service Provider and the Customer (Client) who is also a Consumer or an entity referred to in § 10 of the Terms and Conditions shall be submitted to the competent courts in accordance with the provisions of the Civil Procedure Code of 17 November 1964,
    2. Any disputes arising between the Service Provider and the Customer (Client) who is not at the same time a Consumer, as referred to in § 9 of the Terms and Conditions, shall be submitted to the court having jurisdiction over the Service Provider's registered office.
  5. A Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the complaint procedure, an application for mediation or an application for consideration of the case by an arbitration court (the application can be downloaded at http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at Provincial Inspectorates of Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. A consumer may also use the free assistance of a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection. Out-of-court settlement of claims after the complaint procedure is free of charge.
  6. In order to resolve the dispute amicably, the consumer may in particular submit a complaint via the ODR (Online Dispute Resolution) platform, available at: http://ec.europa.eu/consumers/odr/.

 

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